As one of the largest trading and CFD platforms in the UAE, Capital.com is committed to providing traders with a fast, secure, and seamless experience. To enhance user onboarding, reduce payment processing costs, and accelerate withdrawals, Capital.com sought a more efficient and cost-effective solution.
Transforming Capital.com's End-to-End Customer Journey with Lean
A key challenge for Capital.com was ensuring traders could onboard quickly, fund their accounts instantly, and access their profits without delays. High onboarding drop-off rates, costly card payment fees, and slow withdrawal times were impacting both customer experience and operational efficiency.
By integrating Lean’s Account Verification, Guaranteed Payments, and Instant Withdrawals, Capital.com streamlined the entire payment journey, reducing friction and optimizing costs. This collaboration has enabled faster, more secure transactions while improving customer satisfaction and retention.
