Complaints handling

We are committed to providing excellent service and value your feedback. If you have a complaint, we will handle it fairly, efficiently, and in compliance with all applicable laws and regulations. Your complaint will be processed confidentially and in accordance with our Consumer Protection and Complaint Handling Policy.

How to Submit a Complaint

You can submit your complaint through any of the following channels for your convenience:

• Email: Send details to complaints@leantech.me
• Website: Fill in our online contact form https://www.leantech.me/contact-us‍
• We aim to make the process easy and accessible at times that suit you.

Lean will endeavour to comply with the following service-level expectations:

• Acknowledgment SLA: All complaints will be acknowledged within one (1) working day of receipt.
• Resolution SLA: All complaints will be investigated and resolved within ten (10) calendar days from the date of receipt. If a complaint requires more time, the consumer will be notified of the reason for the delay and the revised timeline.
• Escalation: Unresolved complaints after ten (10) days will be escalated internally and tracked until closure.